Shipping policy

Shipping Methods

All delivery timeframes below refer to shipping time after production is completed.

Available Methods

Method Delivery Time (After Production) Availability PO Box
Standard Shipping US Domestic: 4–7 business days
International: 5–10 business days		 Most orders Allowed (US)
Express Shipping 3–5 business days US domestic; expedited currently available for Mug & Apparel (T-shirt, Hoodie, …) orders Not available for PO Boxes
2-Day Shipping 2 business days US domestic; expedited currently available for Mug & Apparel (T-shirt, Hoodie, …) orders Not available for PO Boxes

Please Note

  • On-time rate: Over 97% of packages arrive on schedule. Delays can occur due to severe weather, customs inspections, or address issues.
  • Address accuracy: Please enter the full address (including apartment/suite/floor and ZIP+4 when applicable). Incorrect or incomplete details may cause delays.
  • Tracking: We’ll email a tracking link when your order is ready to ship so you can follow it to your door.
  • PO Boxes: Standard Shipping can deliver to US PO Boxes. Express and 2-Day cannot deliver to PO Boxes.
  • Order changes: If you request a modification, production time may extend by 1–2 days.
  • Need to upgrade to expedited? Contact us before your order ships and we’ll assist if eligible.

Late or Missing Package

Customs, Duties & Taxes (International)

Shipping Fee

For Standard Shipping, charges are calculated at checkout based on your delivery address and the number of items in your order.

Carriers

We ship with reputable carriers such as USPS, DHL, EMS, and local postal partners. In many countries, national carriers hand off to regional last-mile partners once the package arrives in-country.

Order Processing

  • Orders begin processing once payment is accepted.
  • Production time is separate from shipping time and varies by product.
  • For accurate shipment updates when a local partner takes over, contact the carrier listed on your tracking page or email us at contact@plaquestudio.com.